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Bitdefender Technical Support Services

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Overview

Priority First Intervention Performance Criteria

Critical intervention within 4 hour

High intervention within 16 hours.

Medium intervention within 32 hours.

Low intervention within 8 days. 

For 1 years includes 5 Ticket.

7x24 Basic SLA

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Healt Checks and Updates

Remote health check and reporting once a year

Incident Notification Methods

E-mail

Web

Intervention Methods

Remote

Bitdefender Technical Support Services

By NSPECT.IO

Fast and remote intervention. Timely high-level remote response, mid-level remote response on time, low-level support within 4 days. Includes 5 Ticket.

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